Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • PayFast
  • Payflex

When is my order confirmed?

Your order is officially confirmed once you receive an order confirmation email from Voltronix SA.

Can my order be canceled?

Yes. We reserve the right to cancel orders due to pricing errors, suspected fraud, payment verification issues, or incomplete customer information.

Shipping & Delivery

Where do you ship?

We currently ship throughout South Africa.

Which courier service do you use?

We use RAM Hand-to-Hand Couriers for all deliveries.

How long does delivery take?

  • Processing Time: 1–2 business days
  • Shipping Time: 3–4 business days

Delivery times may be longer during holidays, peak seasons, or promotional events.

How much does shipping cost?

Shipping rates vary depending on the product:

  • 3–5 kVA Inverters: R120
  • Batteries (5 kVA range): R550
  • Large Batteries (10 kW+): R840
  • Very Large Batteries & Combo Deals (14 kW+): R990
  • Extremely Large Batteries (16 kW+): R1,800
  • Other Products: R120

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a tracking number via email.

I haven't received my tracking number. What should I do?

If you have not received a tracking number within 3 business days, please contact us at sales@voltronixsa.com.

Can I change my delivery address?

Yes. Address changes can be requested within 24 hours of placing your order. Please contact us as soon as possible at sales@voltronixsa.com.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date you receive your order.

What items are eligible for return?

Returned items must:

  • Be unused
  • Be in original condition
  • Include original packaging
  • Include proof of purchase

Are there any non-returnable items?

Yes. The following items cannot be returned:

  • Used or worn products
  • Items without original packaging
  • Clearance or final-sale items
  • Gift cards
  • Customized or personalized products
  • Products damaged through misuse

Who pays for return shipping?

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was shipped

How long does it take to receive a refund?

Approved refunds are processed within 10 business days after we receive and inspect the returned item.

Are shipping charges refundable?

No. Original shipping charges are non-refundable.

Can I exchange an item?

We do not currently offer direct exchanges. Please return the original item and place a new order.

Products

What products does Voltronix SA sell?

We specialize in:

  • Hybrid Inverters
  • Lithium Batteries
  • Solar Combo Deals
  • Solar Accessories

Are your products covered by a warranty?

Where applicable, manufacturer warranties are provided and detailed on the product page. If no warranty is specified, your rights under South African consumer law still apply.

What should I do if my product arrives damaged or defective?

Please contact us immediately at sales@voltronixsa.com with your order number and photos of the issue. We will assist you with a replacement, repair, or refund where applicable.

Consumer Rights

What are my rights under South African consumer law?

Under the Consumer Protection Act (CPA), customers are entitled to receive products that:

  • Match their description
  • Are free from defects
  • Are of acceptable quality
  • Are fit for their intended purpose

What if I have a complaint?

Please contact our customer support team first. We aim to resolve all issues quickly and fairly.

If a dispute cannot be resolved directly, you may contact:

  • National Consumer Commission (NCC)
  • Consumer Goods and Services Ombud (CGSO)

Account & Website

Do I need an account to place an order?

No. However, creating an account can make future purchases faster and easier.

Is my personal information secure?

Yes. We process customer information in accordance with applicable privacy and data protection laws and use secure technologies to protect your information.

Can product colors differ from the images shown?

Yes. Product appearance and colors may vary slightly depending on your screen settings and device display.

Contact Information

How can I contact Voltronix SA?

Email: ardentdogs@gmail.com

Phone: +1 (909) 921-6994

Address: 7681 Teak Way, Rancho Cucamonga, CA 91730, USA